Primary Cities
Fastest coverage with multiple daily courier pickups. Same-day and next-day delivery available within Lahore for orders placed before noon.
Cities: Lahore, Karachi, Islamabad, Rawalpindi
2 to 4 business daysDelivery Information
Nationwide Delivery, Every Order
We deliver genuine GROHE bathroom fittings to your door anywhere in Pakistan. Same care in packaging, same reliability in transit, whether you are in Lahore or Loralai.
How We Deliver
Every CASA BATH order is packed at our facility, dispatched through vetted courier partners, and tracked from origin to your address. We use double-wall boxes for the outer packaging, foam and bubble wrap for fitting protection, and moisture barriers where needed for remote-area transit.
Delivery timelines depend on your city and the specific products in your order. Large items like concealed cistern frames ship differently from smaller items like basin mixers or accessories. We confirm the specific timeline for your order when you place it.
Delivery Coverage Across Pakistan
Secondary Cities
Standard next-day dispatch with reliable transit through main courier networks.
Cities: Faisalabad, Multan, Peshawar, Sialkot, Gujranwala, Hyderabad, Bahawalpur
3 to 5 business daysRegional Centres
Slightly longer transit due to route distances but consistent delivery reliability.
Cities: Quetta, Sargodha, Sukkur, Sahiwal, Mardan, Larkana, Abbottabad, Muzaffarabad
4 to 7 business daysSmaller Cities and Remote Locations
We ship anywhere serviceable by our courier partners. Very remote locations may need additional coordination which we handle at order.
Cities: All other locations
5 to 10 business daysSecure Transit
How We Pack GROHE Products
Original GROHE Boxes
Every product ships in its original GROHE branded box with manufacturer packaging intact. This preserves warranty documentation and confirms authenticity.
Outer Protection
Original boxes are packed inside double-wall shipping cartons with foam or bubble wrap padding on all sides. Fragile items receive additional cushioning.
Fragile Component Handling
Ceramic parts, glass shelves, and finish-sensitive items are individually wrapped with soft protection to prevent scratches during transit.
Large Frame Shipping
Concealed cistern frames and other large items are palletised for freight shipping to major cities and heavily protected for smaller-city transit.
Moisture Barriers
For long-distance transit or monsoon-season deliveries, we add moisture barriers to protect against transit humidity.
Sealed and Documented
Every shipment is sealed with tamper-evident tape and includes your invoice, warranty documentation, and installation instructions inside.
From Order to Your Door
01
Order Confirmed and Packed
Once your order is confirmed and payment is processed, our team pulls the products from stock, verifies each item against your order, and packs everything to our standards.
02
Dispatch Notification
You receive a WhatsApp message confirming dispatch with the courier tracking number and expected delivery window.
03
In Transit
Your order moves through the courier network toward your city. You can track the shipment using the tracking number we provide.
04
Out for Delivery
The courier contacts you when your order reaches your city for final delivery. Please make sure someone is available to receive it.
05
Delivered
You receive your order, inspect the packaging on delivery, and sign for receipt. Any transit damage should be reported immediately for resolution.
Clear Before Dispatch
Delivery Cost and Planning
Delivery costs depend on order size, weight, and destination. Because concealed cistern frames ship at freight rates while small accessories ship at parcel rates, we quote actual delivery cost with your order.
Small Orders (under 5 kg)
Standard courier rates. Typically Rs 500 to Rs 1,500 depending on destination. Includes basin mixers, accessories, and flush plates.
Medium Orders (5 to 25 kg)
Standard courier or freight-rate depending on volume. Typically Rs 1,500 to Rs 4,000 depending on destination. Includes shower systems and multi-product orders.
Large Orders (over 25 kg)
Freight-rate delivery for palletised shipments. Cost quoted at order. Includes concealed cistern frames and bulk project orders.
Free Delivery Threshold
Orders above a certain value threshold may qualify for free delivery to select cities. Ask us for current offers when placing your order.
Receiving Your Delivery
01
Check the Outer Packaging
Before signing for delivery, inspect the outer carton for visible damage. If you see crushed corners, tears, or moisture stains, note this on the courier receipt.
02
Open Carefully
Use a cutter along the tape lines rather than cutting deeper into the box. GROHE products are packed tight to prevent movement, so cutting too deep may nick a finish.
03
Verify Contents
Match every item to your invoice. If anything is missing or the wrong item was shipped, contact us immediately with your invoice number.
04
Check Product Condition
Inspect each product for any transit damage: dents, scratches on visible surfaces, or damaged threading. Genuine transit damage is our responsibility to resolve.
05
Keep the Packaging
Retain original packaging until you have confirmed the product is ready for installation. If you need to return or exchange, original packaging is required.
06
Report Issues Within 48 Hours
Any issues with the order should be reported within 48 hours of delivery. We resolve genuine issues quickly and at no cost to you.
Delivery Questions
Yes, for orders placed before 12 PM on a business day, we can arrange same-day delivery within Lahore for an additional express fee. Contact us at the time of order to confirm.
Our office and dispatch operates Monday to Saturday. Sunday delivery is not standard but can be arranged for urgent orders on request.
The courier will typically attempt delivery twice. If you know you will be unavailable, contact us and we can coordinate an alternate receiver, a specific delivery day, or courier pickup from a nearby depot.
Yes. Provide the site address and a site contact number. For large project orders, we can coordinate delivery timing with your site manager. Ensure someone is present to receive and secure the materials.
Note visible damage on the courier receipt before signing, take photos, and contact us within 48 hours with your invoice number. Genuine transit damage is resolved through replacement or refund at no cost to you.
Yes. Orders can be collected from our Lahore facility by arrangement. Contact us to schedule a collection time. This is often the fastest option for Lahore-based customers.
When your order dispatches, we send you a WhatsApp message with the courier name and tracking number. You can track the shipment through the courier's website or app.
Yes. For large project orders, we can hold items and dispatch them together when your project is ready to receive materials. This is common for project procurement and available on request.
Ask About Delivery to Your City
Message us with your city and product shortlist. We will confirm stock, packaging, delivery timing, and cost before you order.