Frequently Asked Questions

CASA BATH is the official GROHE distributor in Pakistan. We supply the complete GROHE bathroom fittings range across all four provinces, sourced directly from GROHE and delivered nationwide with expert product guidance.

Yes. Our appointment as GROHE's distributor for Pakistan is documented and can be verified. For institutional or corporate purchases, we share this documentation on request.

Our operations are based in Pakistan and we deliver nationwide. We do not operate a physical showroom because we chose to invest in product depth and delivery reliability rather than showroom overhead.

CASA BATH specialises exclusively in GROHE. This lets us maintain deep product knowledge across the range and negotiate better supply terms with GROHE directly.

Yes. Every product is sourced directly from GROHE as the official Pakistan distributor. Products ship with original GROHE branding, packaging, warranty documentation, and international product codes that can be verified through GROHE's global system.

Genuine GROHE products have a printed product code on the box that matches the GROHE international catalog, original GROHE branded packaging, weight and finish quality consistent with the specification, and factory documentation inside the box. If you have doubt about any product's authenticity, we help verify it.

GROHE is the core range including collections like Eurosmart, Essence, Eurocube, and Rainshower. GROHE Bau is the value-focused range including BauLoop. GROHE SPA is the premium collection including Atrio, Allure, and other high-end lines. All three are genuine GROHE and share the same manufacturing standards.

We carry the GROHE range that is most relevant and available for the Pakistani market. GROHE's global catalog is extensive and some products need special order. If you want a specific product not shown on our website, WhatsApp us with the product code and we will confirm availability and lead time.

Many GROHE collections come in more finishes than we typically display online. Contact us with your desired finish and we will confirm availability and lead time. Some finishes are made-to-order and may take additional time.

GROHE product pricing depends on current stock, applicable discounts for order size, delivery cost to your location, and any active offers. We share accurate pricing over WhatsApp or email when you inquire, so what you see is what your specific order will actually cost.

Browse the website, identify the products you want, and send us a WhatsApp message with your shortlist. We confirm availability, share pricing, and process the order once you confirm.

No. Individual homeowners get the same quality service as project buyers. Larger orders may qualify for volume pricing but every order gets fair pricing on genuine products.

Yes. Send us your project requirements including product list, quantities, and delivery city. We provide a formal written quotation valid for a defined period, which architects and developers can use for procurement approval.

Standard quotations are valid for 15 days. Larger project quotations may be structured with different validity periods depending on scope and stock reservation.

Yes. We deliver to all major cities and most secondary cities across all four provinces. Delivery timelines and costs vary by location. See our Delivery Information page for full details.

Typical timelines: 2 to 4 business days for primary cities (Lahore, Karachi, Islamabad, Rawalpindi), 3 to 5 business days for secondary cities, 4 to 7 business days for regional centres, and 5 to 10 business days for smaller locations. Exact timelines are confirmed at order.

Delivery is charged at actual cost based on order weight and destination. Larger orders above certain thresholds may qualify for free delivery. Ask us about current offers when placing your order.

Yes. When your order dispatches, we send a WhatsApp message with the courier name and tracking number. You can track through the courier's website or app.

We do not install products directly. GROHE fittings are designed for standard installation by any competent plumber. We can recommend qualified plumbers in major Pakistani cities and provide installation guidance to your contractor.

Yes. Every GROHE product ships with manufacturer installation instructions inside the box. These cover connection specifications, tools required, and step-by-step fitting procedures.

No specialised certification is needed. GROHE fittings use standard plumbing connections. Any experienced plumber can install GROHE products. However, we can put you in touch with plumbers who have specific experience with GROHE if you prefer.

Your plumber can WhatsApp or call us during installation with any product-specific questions. We often help resolve installation questions in real time.

GROHE Rapid SL and Rapid SLX concealed cistern frames use the standard QuickFix installation system, which is straightforward for any experienced plumber. The frame is fixed to the wall, plumbed to the water supply, and finished with a flush plate. GROHE's installation instructions detail every step.

Standard GROHE bathroom mixers and fittings carry a 5-year manufacturer warranty. Concealed cistern frames carry structural warranties. Premium GROHE SPA products carry longer warranties. Specific warranty terms are documented on each product.

GROHE warranties cover manufacturing defects in materials and workmanship under normal use. This includes cartridge failure, finish degradation not caused by misuse, and structural issues. Warranties do not cover damage from installation errors, water quality issues (heavy limescale, corrosion), or accidental damage.

Contact CASA BATH with your invoice number, a description of the issue, and photos. We assess the claim, confirm warranty applicability, and coordinate replacement or repair through GROHE. Because we are the official distributor, warranty claims are processed directly.

GROHE warranties activate at the date of purchase shown on your CASA BATH invoice. No separate registration is required. Keep your invoice as proof of purchase.

The warranty runs from the date on your CASA BATH invoice. If the issue occurs within the warranty period and meets warranty conditions, we process the claim regardless of when the product was originally purchased within that window.

Yes for most current-generation collections. GROHE maintains long spare-part availability for cartridges, aerators, and internal components. For legacy products, we check spare-part availability through GROHE and confirm.

We accept bank transfer, cash on delivery within Lahore, and other payment methods on request. For institutional and corporate orders, formal invoicing with bank transfer is standard. Payment terms are confirmed at the time of order.

Credit card payments can be arranged for select orders. Contact us to confirm the option for your specific order.

Yes. All orders can be invoiced with applicable taxes and GST where required for corporate or institutional buyers.

Unopened products in original packaging can be returned within 7 days of delivery. Products that have been installed or modified cannot be returned. This is standard policy across the sanitary fittings industry to protect against contamination and product tampering.

Contact us as soon as possible. If the product has not been opened or installed, we typically accommodate an exchange within 7 days. Return shipping costs may apply.

Yes. We work regularly with architects, interior designers, builders, and property developers across Pakistan. Professional buyers get dedicated communication channels, project-scale pricing, and coordinated delivery scheduling.

Yes. We supply full GROHE spec sheets, technical drawings, and installation guides for any product we carry. These are commonly required for architectural specification documents and BOQ preparation.

Yes. Large project orders qualify for volume pricing structured against the scope. Contact us with your project details for a specific quotation.

Yes. For projects with staged construction, we can hold order items and dispatch them in phases matched to your site readiness. This is common for developer projects and available on request.

Yes. For professional buyers, we provide ongoing installation support, snag list resolution, and warranty coordination throughout the project handover period.